Just days after violent conflict erupted in Israel and the Palestinian territories, both Facebook and Twitter copped to major faux pas: The companies had wrongly blocked or restricted millions of mostly pro-Palestinian posts and accounts related to the crisis.

Activists around the world charged the companies with failing a critical test: whether their services would enable the world to watch an important global event unfold unfettered through the eyes of those affected.

The companies blamed the errors on glitches in artificial intelligence software.

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Social media companies claimed that glitches caused them to mistakenly take down hundreds of Pro-Palestinian accounts. The story goes deeper than that.