Rights, in real situations
Rights questions, answered.
161 stored questions · 17 topics · No account needed
Choose where it happened. Read the rule, the exceptions and what you can do next. No chat needed.
Choose a state for local guides. The guides below cover specific federal rules.
Police encounters
Do I have to answer police questions?Background reading
Background reading
You generally have the right to remain silent. Say clearly that you are choosing to stay silent.
This is background information, not a state-specific answer. Legal review pending.
How do I know if I can leave a street stop?Background reading
Background reading
Ask whether you are free to leave. If the officer says yes, leave calmly. If not, do not try to force your way past.
Note what the officer said once it is safe. This answer does not decide whether the stop was lawful.
This is background information, not a state-specific answer. Legal review pending.
What should I do first during a traffic stop?Background reading
Background reading
Pull over safely. Keep your hands visible.
Once safely stopped, explain before moving your hands to retrieve documents. This is general orientation for a driver, not a passenger, border inspection or immigration checkpoint.
This is background information, not a state-specific answer. Legal review pending.
What documents might a driver be asked for?Background reading
Background reading
As the driver, be ready to provide driving documents when requested.
Driving-document requests commonly include a license, registration and insurance. This card does not determine your state’s stop-and-identify rule or immigration-document obligations.
This is background information, not a state-specific answer. Legal review pending.
Virginia law
For this situationYou are the driver during a stop on a Virginia highway.
In Virginia, carry your driver’s license or qualifying permit and the vehicle’s physical registration card. Show the requested documents to the officer.
What to do next
- Pull over safely, park and keep your hands visible. Remain in the vehicle unless directed otherwise.
- Say where the documents are before reaching. Retrieve them slowly.
- If required to establish identity, this statute also requires writing your name in the officer’s presence.
Words you can use
My license is in my wallet and the registration is in the glove compartment. May I reach for them?
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- Section 46.2-104 does not list proof of insurance. Other rules may apply.
- If cited for failing to display documents, the statute has a court-presentation procedure. Read the citation and section carefully; costs can still apply.
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Applies only to the setting described in this guide. Legal review pending.
Can I say no to a search?Background reading
Background reading
You can say that you do not consent to a search.
Permission is only one possible basis for a search. Its legality depends on the facts and applicable law. Keep your account of what was said for later review.
This is background information, not a state-specific answer. Legal review pending.
What should I write down after a police stop?Background reading
Background reading
Start with what was said and when; agency, badge, or vehicle details if known; witnesses and original recordings.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Work & wages
When should I get overtime pay?Background reading
Background reading
Most employees covered by federal overtime rules who are not exempt must receive at least 1½ times their regular pay rate for hours worked over 40 in a workweek.
Compare your hours for each workweek with your pay statement. A two-week total can hide a week of unpaid overtime.
This is background information, not a state-specific answer. Legal review pending.
Where can I report unpaid wages?Background reading
Background reading
You can contact the US Department of Labor’s Wage and Hour Division. Its complaint page explains how to contact an office and what information to gather.
Have your employer’s name, work location, dates, hours and pay details ready. Keep copies of your records.
This is background information, not a state-specific answer. Legal review pending.
Can my employer punish me for a wage complaint?Background reading
Background reading
Federal wage law prohibits retaliation for protected complaints or participation in an investigation. Keep a record of threats, changed hours or other treatment after you raise the issue.
This is background information, not a state-specific answer. Legal review pending.
My employer makes me clock out for a 10-minute rest break. Should that time count?Federal rule · specific setting
Federal rule · specific setting
For this situationAn ordinary short rest break offered by an employer to an employee covered by federal minimum-wage and overtime rules.
For covered, nonexempt employees, employer-provided short rest breaks, usually 5 to 20 minutes, generally count as paid work time and toward overtime.
What to do next
- Record the start and end of each break, whether it was authorized, and how the timecard treated it.
- Compare your actual weekly hours with paid hours. Save the break policy and pay statements before asking payroll for a correction.
- If the deduction remains unexplained, contact the Wage and Hour Division with your employer’s name, work location, dates, and records.
What could change this answer?
- A longer meal period during which you are relieved of work is different from a short rest break.
- Unauthorized extra break time can be excluded when the employer clearly communicated its duration and consequences. State break requirements may add protection.
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Federal rule. State or local protections may add to it. Legal review pending.
Can my employer refuse overtime pay because I did not get advance approval?Federal rule · specific setting
Federal rule · specific setting
For this situationA covered, nonexempt employee who actually performed compensable overtime, including work the employer knew or had reason to know about.
A rule requiring advance approval does not erase pay owed for compensable overtime the employer required or permitted. Coverage, exemption status, and actual hours still matter.
What to do next
- Write down the work performed, exact hours, and who assigned it or knew it was happening. Keep relevant messages.
- Submit an accurate time record and ask payroll in writing to identify any hours excluded solely for lack of approval.
- Contact the Wage and Hour Division if the employer refuses to count those hours. Bring the policy and weekly pay records.
What could change this answer?
- An overtime exemption or a special statutory work-period rule can change the calculation.
- Whether the employer knew or should have known about unreported work matters; preserve evidence and use the employer’s reporting process.
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Federal rule. State or local protections may add to it. Legal review pending.
Our manager takes a share of the staff tip jar. Is that allowed?Federal rule · specific setting
Federal rule · specific setting
For this situationEmployee tips at a workplace covered by the Fair Labor Standards Act, including shared jars and mandatory tip pools.
A manager or supervisor who meets the federal duties test cannot keep other employees’ tips or receive money from their tip pool, even if the employer pays everyone the full minimum wage.
What to do next
- Save the written pooling policy and records showing how tips were collected and distributed. Note which workers contributed.
- List the manager’s actual duties, such as directing workers and meaningful hiring or firing authority, rather than relying on their title.
- Ask payroll to explain the distribution, then contact the Wage and Hour Division if a manager is receiving pooled staff tips.
What could change this answer?
- Tips for service a manager directly and solely performs differ from money produced by shared staff work.
- Whether someone meets the manager or supervisor test depends on duties; certain actively managing owners also qualify.
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Federal rule. State or local protections may add to it. Legal review pending.
Can a required uniform deduction push my pay below the federal minimum wage?Federal rule · specific setting
Federal rule · specific setting
For this situationA uniform required by the employer, the nature of the work, or law, where federal wage requirements cover the employee.
For a covered employee, employer-required uniform costs cannot reduce pay below the federal minimum wage or cut into required overtime compensation. Requiring cash reimbursement does not avoid those limits.
What to do next
- Keep the uniform requirement, purchase or cleaning receipt, and the pay statement showing any deduction. Record cash repayments too.
- Compare each affected workweek’s wages and hours, including overtime. Do not rely only on the total for a two-week paycheck.
- Ask payroll to explain and correct a deduction that reduced required pay. Contact the Wage and Hour Division if it remains unresolved.
What could change this answer?
- A deduction that leaves all federally required minimum and overtime pay intact needs separate state-law or contract analysis.
- Who required the clothing and whether it is an employer business expense can affect the rule.
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Federal rule. State or local protections may add to it. Legal review pending.
My workplace offered a bathroom for pumping milk. Does that meet federal law?Federal rule · specific setting
Federal rule · specific setting
For this situationAn employee protected by federal pumping-break requirements during the first year after the child’s birth, including eligible employees working remotely.
For employees protected by the PUMP Act, the employer must provide a functional pumping space other than a bathroom, shielded from view and free from intrusion, for one year after childbirth.
What to do next
- Tell your employer when you need pumping breaks and that the offered space is a bathroom. Keep a dated copy.
- Ask for an available private room or temporary space and a way to prevent coworkers or customers from entering.
- Contact the Wage and Hour Division if the employer refuses. Describe the space, timing, job, and employer size so coverage can be checked.
What could change this answer?
- Certain employers with fewer than 50 employees may claim an undue-hardship exemption; it is not automatic.
- Pay depends on whether you are relieved of duty and the employer’s paid-break practices. Other laws may protect a longer period.
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Federal rule. State or local protections may add to it. Legal review pending.
My doctor cannot finish my FMLA certification within 15 days. What should I do?Federal rule · specific setting
Federal rule · specific setting
For this situationAn FMLA-eligible employee whose covered employer requested certification for the employee’s or a qualifying family member’s serious health condition.
An employer generally must allow at least 15 calendar days for requested medical certification. If diligent, good-faith efforts cannot meet that deadline, the employee is entitled to additional time.
What to do next
- Send the certification request to your provider promptly and save appointment, message, and follow-up records.
- Before the deadline, tell the employer what you have done, why the provider cannot finish, and the expected completion date.
- Request additional time in writing and deliver the complete certification as soon as possible. Keep delivery proof and contact WHD if protection is denied.
What could change this answer?
- An avoidable delay without diligent efforts can result in a gap in FMLA protection.
- A missing or incomplete certification is different from an employer questioning an otherwise complete certification. Ask which information is needed.
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Federal rule. State or local protections may add to it. Legal review pending.
I missed two hours for approved FMLA care. Can my employer subtract a whole day?Federal rule · specific setting
Federal rule · specific setting
For this situationA worker using qualifying FMLA leave for part of a scheduled day, rather than an entire workweek.
An employer generally may count only FMLA leave actually taken. It must use the smallest leave increment it allows for other leave, and that increment cannot exceed one hour.
What to do next
- Save the schedule, actual departure and return times, and the notice approving or designating the leave.
- Ask the leave administrator for the balance calculation and the smallest increment used for other kinds of leave.
- Request correction of time charged beyond the qualifying absence. If unresolved, give the records to the Wage and Hour Division.
What could change this answer?
- Required overtime you could not work for an FMLA reason may count; optional overtime follows different rules.
- Your normal schedule, periods when the business closes, and any genuine inability to start or stop work mid-shift can affect the amount counted.
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Federal rule. State or local protections may add to it. Legal review pending.
Can a one-day migraine flare qualify for FMLA even without a doctor visit that day?Federal rule · specific setting
Federal rule · specific setting
For this situationAn eligible employee of a covered employer who cannot work because of a chronic condition meeting the federal FMLA serious-health-condition rules.
A qualifying chronic serious health condition can support FMLA leave for an episode of incapacity even when the absence is shorter than three days and no provider visit occurs during that episode.
What to do next
- Discuss recurring episodes and work limitations with your treating provider, including the condition’s ongoing treatment needs.
- Tell the leave administrator that the absence relates to the condition covered by your FMLA request. Follow the normal call-in process when possible.
- If certification is requested, provide it on time and keep absence dates and responses. Contact WHD if leave is rejected solely because one episode lasted only a day.
What could change this answer?
- Chronic conditions require periodic provider visits, generally at least twice yearly, and continue over an extended period.
- Not every headache or brief illness qualifies. Existing certification, treatment history, and actual inability to work affect the answer.
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Federal rule. State or local protections may add to it. Legal review pending.
Can I report an unsafe machine to OSHA without my employer getting my name?Federal rule · specific setting
Federal rule · specific setting
For this situationWorkers or their representatives reporting hazards at workplaces covered by federal OSHA or an OSHA-approved state plan.
You can request that OSHA keep your name confidential when filing a workplace safety or health complaint. Describe the serious hazard and the workplace precisely.
What to do next
- Write down the machine or hazard, location, tasks affected, and when workers are exposed. Preserve records you can lawfully obtain.
- Use OSHA’s safety complaint route and expressly request that your name not be revealed to the employer. Include a safe contact method.
- Respond to OSHA’s follow-up. For an imminent life-threatening situation, call 800-321-6742 instead of waiting for a web submission.
What could change this answer?
- OSHA coverage and the responsible office depend on employer type, industry, and whether an approved state plan applies.
- A complaint about retaliation is a separate process with a short deadline and cannot remain anonymous to the employer.
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Federal rule. State or local protections may add to it. Legal review pending.
I was fired after reporting a safety hazard. How long do I have to contact OSHA?Federal rule · specific setting
Federal rule · specific setting
For this situationA worker covered by federal OSH Act retaliation protection who experienced adverse action for protected workplace safety activity.
A retaliation complaint under section 11(c) of the federal Occupational Safety and Health Act generally must be filed within 30 days after you learn of the adverse action.
What to do next
- Record when you learned of the firing, reduced hours, discipline, or threat. Preserve the notice and your earlier safety report.
- Promptly file through OSHA’s whistleblower route or call 800-321-6742. Explain the safety activity, employer knowledge, and resulting action.
- Save confirmation and respond to OSHA’s contact requests. Provide supporting documents and witness information through the investigator’s instructions.
What could change this answer?
- This 30-day rule is specific to section 11(c); federal employees and other statutory claims can follow different processes.
- OSHA retaliation complaints are not anonymous. If investigated, your employer is told about the complaint and may respond.
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Federal rule. State or local protections may add to it. Legal review pending.
I am pregnant. Can my employer demand a doctor’s note just to let me carry water?Federal rule · specific setting
Federal rule · specific setting
For this situationA currently pregnant employee or applicant seeking these simple adjustments from an employer covered by the PWFA, generally with at least 15 employees.
Under the PWFA regulation, an employer cannot require supporting documentation when a currently pregnant worker requests water, food or restroom breaks, carrying drinking water, or sitting or standing as needed.
What to do next
- Explain the pregnancy-related limitation and the specific adjustment, such as carrying a water bottle during the shift.
- If a note is demanded, ask the accommodation contact to review the EEOC documentation guidance and keep a copy of the request and response.
- If access is denied or you are penalized, contact the EEOC promptly through its charge process. Keep the relevant schedules and discipline notices.
What could change this answer?
- Documentation rules differ for other requests and circumstances; this guide covers the listed adjustments during pregnancy.
- A different effective accommodation or a legally supported undue-hardship issue may require further discussion.
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Federal rule. State or local protections may add to it. Legal review pending.
HR is investigating discrimination. Does that pause my deadline to file with the EEOC?Federal rule · specific setting
Federal rule · specific setting
For this situationA private-sector or state/local government worker considering an EEOC charge while another process investigates the same discrimination concern.
Generally, no. An internal grievance, union process, arbitration, or mediation does not extend the EEOC charge deadline, usually 180 days or 300 days where qualifying state or local law applies.
What to do next
- List each alleged discriminatory action and its date, along with when you complained internally. Save the HR correspondence.
- Contact the EEOC now to determine the applicable deadline and begin its charge process while HR continues reviewing.
- If the deadline is close, call 800-669-4000 for urgent assistance and confirm whether a signed charge has actually been filed. Keep that confirmation.
What could change this answer?
- Age claims use a different test for the 300-day extension; federal employment has a separate process.
- Different acts can have separate deadlines, while ongoing harassment has special timing rules. Do not calculate solely from the final HR response.
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Federal rule. State or local protections may add to it. Legal review pending.
I was fired from a California office job. Can my employer wait until payday to pay me?Background reading
Background reading
Choose California to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
California law
For this situationA directly employed California private-sector office worker who is fired, outside special industry rules.
For an ordinary covered employee who is discharged, earned wages, including accrued unused vacation, are due immediately.
What to do next
- Record the discharge date and time and keep the termination message.
- Compare the final payment with unpaid hours and earned unused vacation. Request any shortfall in writing.
- Use the California Labor Commissioner’s wage-claim instructions if wages remain unpaid. Attach your pay records and termination evidence.
What could change this answer?
- Quitting has different deadlines, including a 72-hour rule when adequate advance notice was not given.
- Film production, oil drilling, certain seasonal work and some union agreements have special payment provisions.
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Applies only to the setting described in this guide. Legal review pending.
I quit my California job without 72 hours’ notice. When is my final pay due?Background reading
Background reading
Choose California to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
California law
For this situationA California private-sector employee who quits an ordinary job without a fixed-term written employment contract.
For a covered employee without a written contract for a definite term, final wages and earned unused vacation are due within 72 hours after quitting without at least 72 hours’ notice.
What to do next
- Keep a dated copy of your resignation and record when your employment ended.
- Ask where to collect the final payment, or request mailing to a specified address. Keep the request.
- Check wages and vacation against your records. Use the Labor Commissioner’s wage-claim process for an unpaid balance.
What could change this answer?
- With at least 72 hours’ advance notice, final pay is due when you quit.
- Fixed-term contracts and special industry provisions require a separate review of the payment deadline.
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Applies only to the setting described in this guide. Legal review pending.
Does California’s minimum paid sick leave mean 40 hours or five workdays?Background reading
Background reading
Choose California to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
California law
For this situationAn ordinary California private-sector employee who works at least 30 days for the same employer within a year and is outside a statutory exemption.
The annual use allowance must generally be at least 40 hours or five days, whichever is greater, once the leave has been earned or provided upfront.
What to do next
- Check your employer’s leave year, accrual or upfront policy, and available balance.
- After the usual 90-day employment waiting period, request available leave for a qualifying purpose. Keep the request and response.
- If leave is denied or unpaid, save the policy, pay statements and hours, then consult the Labor Commissioner’s claim instructions.
What could change this answer?
- A ten-hour workday means five days is 50 hours; the greater amount controls.
- Local laws can provide more leave. Certain collective bargaining agreements, railroad work and qualifying aircrew arrangements have different coverage.
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Applies only to the setting described in this guide. Legal review pending.
Can a new part-time New York employee use paid leave for prenatal appointments?Background reading
Background reading
Choose New York to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
New York law
For this situationA New York private-sector employee receiving covered pregnancy-related healthcare, regardless of employer size.
Yes. Covered private-sector employees have 20 hours of paid prenatal leave in a 52-week period, including new and part-time employees. This leave does not need to accrue first.
What to do next
- Request Paid Prenatal Leave through the employer’s normal leave procedure and identify the appointment time needed.
- Track hours used and the date of first use, which starts the 52-week period.
- Keep a denial or pay shortfall and use the New York Department of Labor Paid Prenatal Leave complaint form if necessary.
What could change this answer?
- The 20 hours are separate from sick leave; the employer cannot require using other leave first.
- A second pregnancy does not restart the allowance within the same 52-week period. Fertility treatment and end-of-pregnancy care can qualify.
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Applies only to the setting described in this guide. Legal review pending.
Which form can I use for ordinary unpaid wages from a New York job?Background reading
Background reading
Choose New York to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
New York law
For this situationAn ordinary private-sector employee seeking earned wages for work performed in New York, rather than a sales-commission or independent-contractor dispute.
New York Department of Labor uses Labor Standards Complaint Form LS223 for covered unpaid-wage complaints. Its intake rules exclude some workers and disputes.
What to do next
- List each unpaid pay period, hours, agreed rate, payments received and employer’s legal name and address.
- Read the Department of Labor’s intake exclusions, then complete and sign LS223 with supporting copies.
- Submit by the method stated in the current form instructions. Save the submission and respond to the investigator’s requests.
What could change this answer?
- The agency excludes government employment, claims already filed in court and matters subject to a union grievance procedure.
- The agency excludes executive, administrative or professional employees earning over $1,300 per week. Benefit claims have additional intake restrictions.
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Applies only to the setting described in this guide. Legal review pending.
After leaving a Maryland job, when should I receive my last earned wages?Background reading
Background reading
Choose Maryland to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
Maryland law
For this situationA Maryland employee seeking earned wages after quitting or being discharged.
Earned wages are due by the regular payday on which they would have been paid if you had stayed employed.
What to do next
- Keep your separation date, pay schedule, hours and vacation policy as provided when hired.
- After the scheduled payday, request missing wages and the employer’s calculation in writing.
- Maryland Labor directs workers still unpaid two weeks after the scheduled payday to its signed Wage Claim Form. Save your submission and attachments.
What could change this answer?
- A properly disclosed written policy can limit vacation payout; without such a policy, earned unused vacation can be payable.
- Giving notice of a future resignation does not by itself guarantee pay for unworked future days if the employer ends work sooner.
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Applies only to the setting described in this guide. Legal review pending.
Does a Maryland employer have to give me an itemized pay statement?Background reading
Background reading
Choose Maryland to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
Maryland law
For this situationAn employee paid for work in Maryland, including a worker receiving an electronic pay statement.
Yes. For each payday, a covered employer must provide a written or online statement showing the pay period, rates, gross and net pay, itemized deductions and required employer details.
What to do next
- Save each statement and compare its dates, hours, rates and deductions against your own records.
- Ask payroll in writing for a missing statement or a corrected itemization. Identify the payday and missing fields.
- If the problem continues, contact Maryland Labor’s Wage and Labor Standards Enforcement Unit and keep the statements and correspondence ready.
What could change this answer?
- The employer’s registered name, address and telephone number must appear in the required information.
- A period with no work and no wages does not require a pay statement under this rule; separate sick-leave laws can require leave information.
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Applies only to the setting described in this guide. Legal review pending.
Do employees at a small DC office earn paid sick leave?Background reading
Background reading
Choose the District of Columbia to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
District of Columbia law
For this situationA non-student adult employee working entirely in DC for a small private office, rather than an independent contractor or another excluded worker.
A covered employee at an employer with 24 or fewer employees earns at least one hour of paid sick and safe leave per 87 hours worked, up to three days per calendar year.
What to do next
- Ask payroll which employer-size tier applies and how your leave balance is calculated.
- Accrual starts with employment; after 90 days, request available leave for a covered health or safety need. Keep the request.
- For denied leave or unpaid leave hours, use the DC Office of Wage-Hour Accrued Sick and Safe Leave claim form.
What could change this answer?
- Employers with 25 to 99 employees use one hour per 43 hours, up to five days; the largest tier has a higher minimum.
- Certain tipped restaurant workers have a separate five-day rule, and a more generous employer policy can exceed the minimum.
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Applies only to the setting described in this guide. Legal review pending.
I was fired from a DC job. When are my earned wages due?Background reading
Background reading
Choose the District of Columbia to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
District of Columbia law
For this situationA directly employed DC private-sector worker who was discharged, rather than a worker resigning or pursuing a temporary-agency joint-employer claim.
A covered discharged employee must generally receive earned wages no later than the following working day.
What to do next
- Save the discharge notice and record your last day, unpaid hours and usual pay rate.
- Check the next working day for payment and ask payroll in writing for any unpaid earned wages.
- If payment is late, complete the DC Office of Wage-Hour Wage Payment claim form with pay records and the termination date.
What could change this answer?
- For an employee handling employer money, the employer has four days after discharge to determine account accuracy.
- Resignation has a different deadline. Union agreements and some employment arrangements need a separate review.
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Applies only to the setting described in this guide. Legal review pending.
What should I save if my pay looks wrong?Background reading
Background reading
Start with hours and pay statements; relevant messages and policies; a timeline of the treatment.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
My employer withheld my final paycheck. What can I do?Background reading
Background reading
Choose Virginia to read this guide. We have not researched this question for other states.
This is background information, not a state-specific answer. Legal review pending.
Virginia law
For this situationAn employee seeking earned wages for work in Virginia. Contractor disputes and some types of pay need a different review.
For Virginia work, final earned wages are due by the payday that would have applied if employment continued. You can make a wage claim with the Virginia Department of Labor and Industry (DOLI).
What to do next
- List the unpaid dates, hours, agreed rate, deductions and payments received. Keep paystubs, schedules and messages.
- Send a dated request stating what is missing. Keep a copy.
- In the DOLI portal, choose Payment of Wage Claim. For a paper claim, use the form on DOLI’s wage page, sign it and mail it as instructed. Emailed or faxed forms are not accepted.
- Save your claim confirmation. For filing questions, call 804-786-2706 or email laborlaw@doli.virginia.gov.
Words you can use
For [DATES], I worked [HOURS] at [RATE]. After payments received, my records show [AMOUNT] unpaid, due on [PAYDAY]. Please pay it and provide the calculation for any difference.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- A civil wage action generally has a three-year limit. Do not assume an agency claim preserves every court deadline.
- DOLI directs overtime earned before July 1, 2026 to the US Department of Labor or private litigation.
- July 2026 changes affect additional damages where an employer proves good faith and promptly pays. Extra damages are not automatic.
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Applies only to the setting described in this guide. Legal review pending.
Immigration
Who can give me immigration legal advice?Background reading
Background reading
Use a licensed attorney or a representative accredited by the Department of Justice who works through a recognized organization.
Check the person’s credentials before paying. A person who only prepares forms cannot necessarily choose a legal strategy for you.
This is background information, not a state-specific answer. Legal review pending.
Is a notario the same as an immigration lawyer?Background reading
Background reading
No. In the United States, being a notary or calling yourself a notario does not make someone an immigration attorney.
This is background information, not a state-specific answer. Legal review pending.
Can someone guarantee my immigration case will be approved?Background reading
Background reading
Be cautious of anyone promising a guaranteed result or special access to immigration officials. Verify their credentials and the process through official sources before paying.
This is background information, not a state-specific answer. Legal review pending.
My immigration hearing date is unclear. Where can I check it?Federal rule · specific setting
Federal rule · specific setting
For this situationA case in the US immigration court system, not a USCIS benefits application.
Use EOIR’s official case-information system, then compare it with your hearing notice. Court notices are the official source; an online result is not permission to miss a hearing.
What to do next
- Find your A-number on your court papers. Keep it private.
- Open EOIR’s case-information service and check your case.
- Compare the date, place and hearing method with the latest notice; resolve differences with the court.
What could change this answer?
- The system shows only some case information.
- A USCIS receipt-number search is a separate service.
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Federal rule. State or local protections may add to it. Legal review pending.
I moved while my immigration court case is pending. What do I file?Federal rule · specific setting
Federal rule · specific setting
For this situationA person with a pending immigration court case who needs to update contact information.
Submit Form EOIR-33/IC to your immigration court within five working days of a contact-information change. File a separate form for each person with an affected pending case.
What to do next
- Check which court currently handles the case.
- Complete EOIR-33/IC, including its signature and proof-of-service instructions for providing DHS a copy.
- Submit through Respondent Access or the form’s paper process; keep the filed copy and confirmation.
What could change this answer?
- A case before the Board of Immigration Appeals uses EOIR-33/BIA instead.
- Changing your address does not itself move the case to another court.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
My immigration helper is listed as “DHS only.” Can they represent me in immigration court?Federal rule · specific setting
Federal rule · specific setting
For this situationA non-lawyer offering services as a DOJ-accredited representative.
No. Partial accreditation covers DHS matters. A DOJ-accredited representative needs full accreditation to represent you before immigration court or the Board of Immigration Appeals.
What to do next
- Ask for the representative’s full name and organization.
- Use DOJ’s roster to check the accreditation and whether it is limited to DHS.
- For a court case, ask for a fully accredited representative or a licensed attorney.
What could change this answer?
- Accreditation is connected to work through a recognized nonprofit.
- A listed provider may charge a fee or have limited capacity.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
My immigration representative mishandled my court case. Where can I complain?Federal rule · specific setting
Federal rule · specific setting
For this situationProfessional misconduct by an attorney or accredited representative in EOIR proceedings.
For misconduct before EOIR, use Form EOIR-44 and its instructions to report an attorney or accredited representative. Include specific events and supporting copies.
What to do next
- Save the agreement, receipts, messages and relevant court notices.
- Write dates and what the representative did or failed to do.
- Use EOIR-44 and follow the current submission instructions. Keep a copy.
What could change this answer?
- Misconduct before USCIS has a separate DHS route.
- Disagreement with an outcome alone does not prove misconduct.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
How can I organize my immigration paperwork?Background reading
Background reading
Start with notices and case numbers; the agency involved; dates and relevant documents.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Protest & expression
Where is my right to protest strongest?Background reading
Background reading
Public streets, sidewalks and parks have strong free-speech protections. Government can still set lawful limits on time, place and how an event is carried out.
This is background information, not a state-specific answer. Legal review pending.
Do I always need a permit to protest?Background reading
Background reading
Not always. Some events, especially marches that block traffic or large gatherings, may need a permit. Check the rules for the specific location and event.
This is background information, not a state-specific answer. Legal review pending.
Do people protesting against us have rights too?Background reading
Background reading
Yes. Counterprotesters also have free-speech rights. Disagreement does not remove someone’s right to express their view.
Avoid physical confrontation. Document threats or interference from a safe place.
This is background information, not a state-specific answer. Legal review pending.
Our group wants to demonstrate on the National Mall. Do we need a permit?Federal rule · specific setting
Federal rule · specific setting
For this situationA First Amendment demonstration on National Mall and Memorial Parks land managed by NPS.
NPS generally requires a permit for demonstrations with more than 25 people on the parkland it manages there. Smaller groups must still meet the permit exception’s conditions.
What to do next
- Identify the exact site and expected attendance.
- Read NPS’s demonstration conditions and permitted locations.
- If needed, use the permit application linked by NPS and confirm approval before relying on it.
What could change this answer?
- A group of 25 or fewer cannot use the exception as an extension of a larger group.
- Temporary structures beyond small lecterns or speakers’ platforms affect the small-group exception.
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Federal rule. State or local protections may add to it. Legal review pending.
What should I document if something happens at a protest?Background reading
Background reading
Start with location and any posted restrictions; your account and witnesses; original photos or recordings.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Digital safety
What should I do if my email account is hacked?Background reading
Background reading
Use the provider’s official recovery process. If you can sign in, change your password and check account recovery and forwarding settings.
Secure the email account first if other services send password-reset links there. Let contacts know if someone sent messages pretending to be you.
This is background information, not a state-specific answer. Legal review pending.
What is one simple way to protect my accounts?Background reading
Background reading
Turn on two-step sign-in in your account settings. It adds a second check, so a stolen password alone is less useful to someone trying to get in.
Start with email, banking and other sensitive accounts. Keep recovery codes somewhere safe and separate.
This is background information, not a state-specific answer. Legal review pending.
Can I ask a children’s app to show me and delete the information it collected from my 10-year-old?Federal rule · specific setting
Federal rule · specific setting
For this situationA parent of a child under 13 using a commercial app or site directed to children, or an operator with actual knowledge it collects children’s information.
Yes, when COPPA covers the operator. Parents can review their child’s collected personal information, ask for deletion and refuse further collection or use.
What to do next
- Find the operator’s privacy policy and the contact or procedure for parental access requests. Save a copy.
- Identify the child’s account and request access, deletion and a stop to future collection as desired. Complete reasonable parent-verification steps.
- Retain the request and response. Report a suspected COPPA violation to the FTC if the operator does not address it.
What could change this answer?
- Deleting information may mean the child can no longer use features that require it.
- If information was already deleted, the operator cannot provide records it no longer holds. Ask what remains rather than assuming all past activity is retained.
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Federal rule. State or local protections may add to it. Legal review pending.
Someone opened a loan in my name. Can I block it from my credit report?Federal rule · specific setting
Federal rule · specific setting
For this situationCredit-report information caused by identity theft, rather than an ordinary disagreement over a debt you incurred.
Yes. A qualifying identity-theft block request requires the reporting company to block fraudulent information within four business days after receiving the required material.
What to do next
- Create an identity-theft report at IdentityTheft.gov and save it securely. Identify every affected account on your reports.
- Send each affected reporting company the report, identity proof and a letter identifying the entries, stating you did not authorize those transactions and requesting a block.
- Keep delivery evidence, review the updated reports and contact the company if the fraudulent entry remains after a complete request.
What could change this answer?
- An ordinary reporting error uses the standard dispute process instead.
- Blocking the report is one recovery step. Contact affected creditors and secure compromised accounts as well; a block does not itself close them.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
I suspect identity theft. Must I contact all three credit bureaus to place a fraud alert?Federal rule · specific setting
Federal rule · specific setting
For this situationSomeone who is, or reasonably suspects they may be, affected by identity theft and wants an initial fraud alert.
No. Contact one nationwide credit bureau for a free initial fraud alert; it must notify the other two. The alert lasts one year and can be renewed.
What to do next
- Use the FTC’s links to reach one of Equifax, Experian or TransUnion and request an initial fraud alert.
- Provide accurate contact information so a lender can verify that a new credit request is really yours. Save confirmation.
- Review your reports for unfamiliar accounts and note the alert’s expiration date so you can renew it if needed.
What could change this answer?
- An extended alert lasts seven years and requires an identity-theft report or police report.
- If you want a credit freeze, contact each bureau separately. Placing one fraud alert is not a request for three freezes.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
A retailer keeps emailing ads after I unsubscribe. How long does it have to stop?Federal rule · specific setting
Federal rule · specific setting
For this situationEmail whose primary purpose is commercial advertising or promotion, covered by the federal CAN-SPAM Act.
Under CAN-SPAM, a covered commercial sender must honor an opt-out request within 10 business days. It cannot charge a fee or require personal information beyond your email address to process the request.
What to do next
- For a legitimate retailer, use its stated unsubscribe method and save the confirmation or a screenshot with the date.
- Keep examples of advertising emails received more than 10 business days later, including sender details.
- Report continued commercial messages or a missing opt-out method to the FTC, and use your email provider’s spam controls.
What could change this answer?
- A sender can offer topic preferences, but must also let you opt out of all its marketing messages.
- Unsubscribing from marketing does not cancel a purchase, subscription contract or necessary account-security notices.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
A Department of Justice record about me has the wrong facts. Can I request a correction?Federal rule · specific setting
Federal rule · specific setting
For this situationA US citizen or lawful permanent resident seeking correction of their own DOJ record in a covered Privacy Act system of records.
The Privacy Act permits requests to amend covered DOJ records about yourself, subject to exemptions. Identify the record, the correction you want and why it is inaccurate, irrelevant, outdated or incomplete.
What to do next
- Identify the DOJ component that holds the record and review its identity-verification and amendment instructions.
- Label the request “Privacy Act Amendment Request,” identify each disputed entry and supply the replacement facts with supporting copies.
- Send it to the component’s Privacy Act office and retain the request, delivery evidence and written determination.
What could change this answer?
- If the record is in several systems, identify them and direct requests to the components maintaining each one.
- DOJ’s Office of Privacy and Civil Liberties must receive a written amendment appeal within 60 days of the denial letter’s date. Follow the letter’s appeal instructions.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
My clinic discovered a breach of my unsecured medical information. When must it tell me?Federal rule · specific setting
Federal rule · specific setting
For this situationA breach of unsecured protected health information for which a HIPAA-covered provider or health plan owes individual notice.
For a reportable HIPAA breach, the covered organization generally must notify affected individuals without unreasonable delay and no later than 60 days after discovery.
What to do next
- Keep the notice and its envelope or email timestamp. Read what information was involved and the protective steps offered.
- Use a verified contact for the organization’s privacy office to ask about missing details or whether your records were affected.
- If you believe required notice was withheld or improperly delayed, use HHS’s privacy complaint process and retain supporting dates.
What could change this answer?
- Individual notice is usually mailed, or emailed if you agreed. Substitute notice can apply when contact information is unavailable.
- A small breach can follow different timing for reporting to HHS; that does not generally postpone notice to affected individuals.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
How do I keep a record of online harassment?Background reading
Background reading
Start with full message context and timestamps; profile URLs and report references; original screenshots.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Disability & access
Does a disability have to be visible to be protected?Background reading
Background reading
No. The Americans with Disabilities Act can cover physical or mental disabilities, including ones other people cannot see.
Coverage depends on the legal definition and the setting. You do not apply for an ADA membership or card.
This is background information, not a state-specific answer. Legal review pending.
A restaurant refused my trained service dog. What can I say?Federal rule · specific setting
Federal rule · specific setting
For this situationA trained service dog at a US restaurant or shop covered by the ADA. Housing, employment and airline rules are different.
A restaurant covered by the ADA generally must let your trained service dog accompany you in customer areas, even with a no-pets rule.
What to do next
- If it is safe, ask for a manager and explain the disability-related task your dog is trained to perform. Staff cannot require a certificate or task demonstration.
- Record the business, date, reason given and what you requested. Keep receipts or messages.
- If unresolved, use the DOJ complaint route below or call the ADA information line at 800-514-0301.
Words you can use
This is my service dog. It is trained to [TASK]. May I speak with a manager about access under the ADA?
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- If the disability-related need is not obvious, staff may ask whether the dog is required because of a disability and what task it performs.
- DOJ does not investigate every complaint. Opening its form here does not submit anything.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Do I need a service-dog certificate or vest?Background reading
Background reading
The ADA does not require service-dog certification or a special vest. When the need is not obvious, staff may ask whether the dog is needed because of a disability and what work or task it is trained to do.
This is background information, not a state-specific answer. Legal review pending.
Is an emotional-support animal a service animal under the ADA?Background reading
Background reading
Comfort alone does not qualify an animal as a service animal under the ADA’s public-access rules. A service dog must be trained to do disability-related work or tasks.
This is background information, not a state-specific answer. Legal review pending.
Can a doctor require my child to interpret sign language during my appointment?Federal rule · specific setting
Federal rule · specific setting
For this situationA patient with a communication disability receiving care from a provider covered by ADA Title II or Title III.
An ADA-covered provider cannot require you to bring your own interpreter. Reliance on a minor child is limited to an imminent-threat emergency when a qualified interpreter is unavailable.
What to do next
- When scheduling, describe your communication method and request the aid needed for medical history, diagnosis, or treatment discussions.
- If staff demand that your child interpret, ask the office manager to arrange effective communication and document the response.
- Save appointment notices and what happened. If unresolved, use DOJ’s ADA complaint route; explain why the offered method was ineffective.
What could change this answer?
- A narrow emergency exception applies when there is an imminent threat and no qualified interpreter is available.
- An accompanying adult may interpret outside emergencies only at your request, with their agreement, and when appropriate; this exception excludes minors.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
A business says I must pay extra for an ADA-required interpreter. Can it charge me?Federal rule · specific setting
Federal rule · specific setting
For this situationA business or nonprofit serving the public that charges a person with a disability for an accommodation required by ADA Title III.
A public accommodation cannot add a disability surcharge to cover measures it must provide under the ADA, including required auxiliary aids and services.
What to do next
- Ask for an itemized explanation identifying the added charge and the accommodation it supposedly covers. Keep the invoice or price quote.
- Explain that the charge is for disability access and ask the manager to review the ADA’s no-surcharge rule. Request a corrected invoice.
- If unresolved, retain the request, response, and proof of payment or refusal, and submit the facts through DOJ’s ADA complaint instructions.
What could change this answer?
- An ordinary price charged equally for the underlying service differs from a fee imposed for required access.
- The business’s coverage and whether the requested service is actually required can affect the claim.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
I reserved an accessible hotel room. Can the hotel treat its access features as just a preference?Federal rule · specific setting
Federal rule · specific setting
For this situationReservations made through a covered US hotel’s reservation service for an accessible guest room and specified accessibility features.
For covered hotel reservations, the ADA requires reservable accessible features and a specific accessible room to be blocked and held for the customer once reserved under the rule.
What to do next
- Ask the hotel to describe the needed features before booking, such as a roll-in shower, and retain the description.
- Save written confirmation of the accessible room and features, including dates, reservation number, and the hotel’s direct contact.
- If the room is unavailable or lacks promised features, contact the manager, document the response and expenses, and use DOJ’s ADA complaint route if unresolved.
What could change this answer?
- A third-party booking service, individually owned rental unit, or lodging outside ADA coverage requires separate analysis.
- A request added to an ordinary reservation may differ factually from a confirmed accessible-room reservation; keep the actual confirmation.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Can a museum reject my disability-related powered mobility device under a blanket no-scooters rule?Federal rule · specific setting
Federal rule · specific setting
For this situationA person using a device other than a conventional wheelchair because of a mobility disability at an ADA-covered public facility.
Covered facilities generally must consider other power-driven mobility devices used because of a mobility disability, unless the device type cannot be accommodated under legitimate safety requirements.
What to do next
- Ask for the facility’s mobility-device policy and explain that you use the device because of a mobility disability.
- Discuss practical conditions such as reduced speed or a particular route. Ask what actual safety concern prevents this device’s use.
- Record the device, location, restrictions, and staff response. Use DOJ’s ADA complaint route if a blanket refusal remains unexplained.
What could change this answer?
- A facility may request credible assurance of disability-related use, but a qualifying verbal statement can suffice without a placard.
- Device characteristics and the facility’s physical layout or traffic can change whether this type can be safely accommodated.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Must I bring someone to lift me onto the doctor’s exam table?Federal rule · specific setting
Federal rule · specific setting
For this situationA patient with a mobility disability seeking an examination from a medical provider covered by the ADA.
An ADA-covered medical provider cannot require you to bring a friend or family member for assistance. The provider must offer reasonable help needed to receive care, which can include safe transfer assistance.
What to do next
- Before the visit, explain the transfer or positioning help needed and ask about an accessible table, lift, and trained staff.
- If told to supply your own helper, ask the practice manager how the office will provide reasonable assistance for an appointment attended alone.
- Keep the appointment details and any refusal. Report unresolved access barriers through DOJ’s ADA complaint route, describing the care you could not receive.
What could change this answer?
- Some people can transfer independently and prefer to do so; staff should discuss assistance with the patient.
- Different examinations require different positioning or equipment. A companion’s presence does not remove the provider’s accessibility obligations.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
What should I keep after an accommodation is refused?Background reading
Background reading
Start with what access or accommodation was requested; responses and dates; the service or organization involved.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Housing
What kinds of housing discrimination does federal law prohibit?Background reading
Background reading
The Fair Housing Act prohibits covered housing discrimination based on race, color, national origin, religion, sex, disability or having children in the household.
The law can apply to renting, buying, mortgages and other housing services.
This is background information, not a state-specific answer. Legal review pending.
Where can I report housing discrimination?Background reading
Background reading
Report it through HUD’s housing discrimination page or call 1-800-669-9777. Include what happened, when, the property and who was involved.
HUD also explains accessible reporting options and protections against retaliation on the linked page.
This is background information, not a state-specific answer. Legal review pending.
My apartment has unassigned parking. Can I request a nearby reserved space for my disability?Federal rule · specific setting
Federal rule · specific setting
For this situationA resident with a disability seeking an exception to an unassigned-parking policy at housing covered by the Fair Housing Act.
Yes. In housing covered by the Fair Housing Act, reserving an available accessible space can be a required reasonable accommodation when disability makes it necessary to use and enjoy your home.
What to do next
- Ask the manager for an identified nearby space and explain how the distance affects your disability-related access.
- Put the request in writing for your records and keep any response, though no special phrase or form is essential.
- If refused, ask for the reason and discuss an effective alternative. Preserve the request and denial for HUD.
What could change this answer?
- If both the disability and need are obvious, the provider should not demand extra disability documentation.
- If they are not apparent, reliable information establishing the disability-related need may be requested; full medical records are usually unnecessary.
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Federal rule. State or local protections may add to it. Legal review pending.
Can my landlord forbid disability-related grab bars because the lease bans alterations?Federal rule · specific setting
Federal rule · specific setting
For this situationA disability-related structural change, such as bathroom grab bars, in a rental home covered by the Fair Housing Act.
A landlord covered by the Fair Housing Act generally must permit a reasonable modification needed because of a disability. In ordinary private housing, the tenant usually pays for that modification.
What to do next
- Describe the proposed installation and explain why it is needed for disability-related use of the home.
- Discuss the work plan, necessary permits and proper installation with the landlord. Keep approval and cost arrangements in writing.
- Clarify any lawful restoration requirement before work begins, and keep records if permission is refused.
What could change this answer?
- Federally assisted housing can have additional Section 504 obligations that change who pays.
- Restoration is not automatic for every modification. Removing grab bars may be reasonable while removing wall reinforcement ordinarily is not.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
A landlord rejected me because a background check lists someone else’s eviction. What can I get?Federal rule · specific setting
Federal rule · specific setting
For this situationA rental decision based at least partly on a consumer or tenant screening report, under the Fair Credit Reporting Act.
You are entitled to the screening company’s contact information and notice of your dispute rights. Request a free copy of the report from that company within 60 days of the adverse action.
What to do next
- Save the denial and ask the landlord for the screening company’s name, address and telephone number.
- Request the free report within 60 days. Compare names, birth dates and court information with your own records.
- Dispute the mistaken identity with the screening company, attach supporting copies, and tell the landlord you are challenging the error.
What could change this answer?
- Adverse action can include requiring a cosigner, higher rent or a larger deposit because of the report.
- The company generally has 30 days to investigate, with up to 45 days in some cases; an urgent rental deadline does not shorten that federal period.
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Federal rule. State or local protections may add to it. Legal review pending.
My subsidized landlord demands a police report before recognizing domestic-violence protections. Is that required?Federal rule · specific setting
Federal rule · specific setting
For this situationSurvivors of domestic violence, dating violence, sexual assault or stalking in a VAWA-covered housing program, regardless of sex.
Generally no. In a covered housing program, a survivor may choose from permitted documentation, including HUD’s self-certification form. A provider normally cannot insist on a police report.
What to do next
- Identify your housing program and ask for the Notice of Occupancy Rights and HUD-5382 certification form.
- If documentation is requested, keep the dated written request and check its deadline. Select a permitted documentation option that fits your situation.
- Keep a secure copy of what you provide and its delivery date. Ask HUD about a refusal to accept permitted documentation.
What could change this answer?
- These program-specific protections do not cover every private rental. Confirm the program before relying on them.
- VAWA information has confidentiality protections, with exceptions including written consent, eviction proceedings and disclosures required by law.
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Federal rule. State or local protections may add to it. Legal review pending.
A maintenance worker says he will fix my heat only if I have sex with him. Is that housing discrimination?Federal rule · specific setting
Federal rule · specific setting
For this situationSexual demands or other unlawful sexual harassment connected to obtaining or keeping housing, repairs or housing services.
Conditioning repairs on sexual conduct is a form of sexual harassment in housing that can violate the Fair Housing Act. You can report conduct by maintenance workers, managers or landlords to DOJ or HUD.
What to do next
- Save messages, repair requests and the words used, with dates and the person’s role. Keep copies somewhere they cannot access.
- Write down witnesses and any withheld repair, threatened eviction or other housing consequence.
- Use DOJ’s reporting route or contact HUD. Explain both the sexual conduct and the housing benefit or penalty involved.
What could change this answer?
- The conduct may involve a property employee even if the owner did not personally make the demand.
- An agency report does not automatically resolve an urgent repair or stop an eviction; obtain timely local help for those separate needs.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
In California, when must my landlord return my deposit after I move out?Background reading
Background reading
Choose California to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
California law
For this situationA tenant moving out of a California residential rental.
Within 21 days after you move out, the landlord must return the remaining deposit and provide an itemized statement of deductions.
What to do next
- Keep the lease, deposit receipt, move-out date, key-return record and dated photographs.
- Give a forwarding address in writing. Compare each deduction with the move-in condition and supporting records.
- After the deadline, request the missing balance and accounting in writing. If unresolved, review California Courts form SC-100 and the small claims filing instructions.
What could change this answer?
- When work cannot reasonably finish within 21 days, a permitted good-faith estimate can precede the final accounting; the final statement and balance are due within 14 days after completion.
- Ordinary wear is excluded, but damage caused by the tenant or guests can be deductible.
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Applies only to the setting described in this guide. Legal review pending.
Can I ask for a California move-out inspection before deposit deductions are decided?Background reading
Background reading
Choose California to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
California law
For this situationA California residential tenant preparing for an ordinary move-out, rather than an eviction covered by a statutory inspection exception.
Yes. You can request an initial inspection during the last two weeks of the tenancy, attend it, and receive an itemized list of proposed deductions so you can address them before leaving.
What to do next
- Request the initial inspection in writing after giving move-out notice, and ask to be present.
- Arrange a time within the final two weeks. Keep the landlord’s proposed-deduction list and take photographs.
- Address listed cleaning or repairs you can properly complete before leaving. Save receipts and photographs of the final condition.
Words you can use
I request an initial move-out inspection and would like to attend. My planned move-out date is [DATE]. Please propose a time within the final two weeks.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- The inspection is optional for the tenant; it is separate from the final deposit accounting.
- An eviction for specified tenant violations can remove the initial-inspection requirement.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
When must a New York landlord return a deposit for an apartment that is not rent regulated?Background reading
Background reading
Choose New York to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
New York law
For this situationA New York residential tenant moving out of a rental that is not subject to rent stabilization or rent control.
Within 14 days after you vacate, the landlord must provide an itemized statement of deductions and return the remaining deposit. Missing that deadline forfeits the right to retain any of it.
What to do next
- Keep proof of the deposit, vacancy date, returned keys and condition at move-in and move-out.
- Provide your forwarding address and request the balance and itemized statement in writing.
- If the deadline passes or deductions are disputed, use the New York Attorney General’s rent security complaint form and attach supporting records.
What could change this answer?
- Lawful deductions can include unpaid rent or damage beyond ordinary wear.
- Additional damages for willful violations require proof; they are not an automatic payment from filing a complaint.
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Applies only to the setting described in this guide. Legal review pending.
Can a New York landlord charge me $100 for an apartment credit check?Background reading
Background reading
Choose New York to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
New York law
For this situationA prospective residential tenant applying to a New York landlord, outside the cooperative-apartment exception.
For a covered rental application, a landlord’s background or credit-check fee is limited to the actual cost or $20, whichever is less.
What to do next
- Ask what the charge covers and request an itemized invoice and copy of the background or credit report.
- If you have a qualifying check from the previous 30 days, provide a copy and request waiver of the check fee.
- Save the listing, payment demand, report and receipt. Report an excessive rental-application charge to the New York Attorney General.
What could change this answer?
- The landlord must waive the check fee when the applicant supplies a background or credit check conducted within the past 30 days.
- The landlord cannot collect the fee without providing the applicant a copy of the check and the receipt or invoice for its cost.
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Applies only to the setting described in this guide. Legal review pending.
My one-year New York lease is ending. How much notice is required for a 5% rent increase?Background reading
Background reading
Choose New York to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
New York law
For this situationA New York residential tenant with a lease of at least one year but less than two years, occupancy under two years, and a proposed increase of at least 5%, outside rent regulation.
For a covered tenant with a one-year lease who has occupied the unit for less than two years, the landlord must give at least 60 days’ written notice of a renewal increase of 5% or more.
What to do next
- Keep your lease, original move-in date and the written renewal notice with its delivery date.
- Calculate the percentage increase and compare the proposed start date with the required notice period.
- Request a corrected start date if notice is short. Use the Attorney General’s tenant guide to identify legal help and check additional protections.
What could change this answer?
- A lease term of at least two years triggers a 90-day period; longer occupancy can also change the required notice.
- Without timely notice, existing terms continue until the required notice period expires.
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Applies only to the setting described in this guide. Legal review pending.
When is my Maryland security deposit due after my tenancy ends normally?Background reading
Background reading
Choose Maryland to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
Maryland law
For this situationA Maryland residential tenant whose tenancy has ended normally, with possession returned to the landlord.
Within 45 days after the tenancy ends, the landlord must return the deposit with applicable interest, less lawful deductions, and mail a written itemization of claimed damage costs.
What to do next
- Keep the lease, deposit receipt, move-out evidence and photographs. Give your forwarding address in writing.
- Count 45 days from the tenancy’s end and compare any itemized deductions with your records.
- Request the unpaid balance and accounting in writing. Use Maryland Attorney General landlord/tenant mediation or the Court Help Center if unresolved.
What could change this answer?
- After qualifying abandonment or early eviction, send a first-class written demand with a new address within 45 days; the landlord then has 45 days after receipt.
- Ordinary wear is excluded from damages. Interest rules depend on the deposit amount and how long it was held.
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Applies only to the setting described in this guide. Legal review pending.
Can Maryland rent escrow help when my landlord leaves a serious health hazard unrepaired?Background reading
Background reading
Choose Maryland to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
Maryland law
For this situationA Maryland residential tenant facing a serious hazard, such as dangerous wiring or lack of required heat, rather than a minor cosmetic defect.
Maryland rent escrow can address serious conditions threatening life, health or safety after the landlord has notice and a reasonable opportunity to repair. The court can direct rent into escrow and order relief.
What to do next
- Document the hazard and give the landlord dated written notice. Preserve inspection reports and repair requests.
- Allow a reasonable repair opportunity based on the danger. Contact the Maryland Court Help Center about timing and local procedures.
- Prepare District Court form DC-CV-083 and supporting records. Attend the hearing and comply with any order to pay rent into court.
What could change this answer?
- Thirty days is not a mandatory waiting period for every hazard; urgent conditions can require faster repair.
- Tenant-caused conditions or denial of reasonable repair access can affect relief.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
Can my DC landlord use my deposit to replace carpet worn out through ordinary use?Background reading
Background reading
Choose the District of Columbia to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
District of Columbia law
For this situationA DC residential tenant disputing a replacement charge for normal deterioration, age or ordinary use.
DC law does not allow a landlord to charge the tenant or deduct from the deposit for replacement value caused by ordinary wear and tear.
What to do next
- Gather move-in and move-out photographs, inspection reports and any information about the item’s age.
- Ask for an itemized explanation identifying the damage, cause, proposed replacement and amount charged.
- Dispute ordinary-wear charges in writing with supporting copies. Contact the DC Office of the Tenant Advocate for help choosing the proper remedy.
What could change this answer?
- Wear from intended use and deterioration due to age are different from tenant-caused damage.
- This rule addresses wear-related replacement charges; unpaid rent and other lawful deductions require a separate review.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
Can my DC landlord raise the rent immediately after sending a notice?Background reading
Background reading
Choose the District of Columbia to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
District of Columbia law
For this situationA DC residential tenant receiving a landlord’s notice of a rent increase.
No. The increase can take effect on the first normal rent due date more than 60 calendar days after notice, subject to any longer required notice period.
What to do next
- Keep the notice, delivery date, lease and normal monthly rent due date.
- Count more than 60 calendar days, then identify the next normal rent due date. Check whether your lease requires a longer period.
- Ask the landlord to correct a premature effective date and contact the DC Office of the Tenant Advocate about rent-control coverage and the increase amount.
What could change this answer?
- If the lease requires more than 30 days’ notice from you of an intent to vacate, the rent-increase notice must be at least 30 days longer than that tenant notice period.
- A 60-day tenant notice clause therefore requires at least 90 days’ rent-increase notice; other lease protections can also matter.
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Applies only to the setting described in this guide. Legal review pending.
What should I save if my landlord ignores a repair request?Background reading
Background reading
Start with repair requests and responses; photos with dates; lease, notice, or relevant correspondence.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
My landlord changed the locks or shut off an essential service. What now?Background reading
Background reading
Choose Virginia to read this guide. We have not researched this question for other states.
This is background information, not a state-specific answer. Legal review pending.
Virginia law
For this situationA residential tenancy covered by Virginia’s Residential Landlord and Tenant Act. Check separately for hotels, institutional or employment-linked housing.
For a covered Virginia tenancy, you can ask General District Court to restore access or essential services when the landlord acted willfully and without court authority. The initial hearing must be within five calendar days of filing.
What to do next
- Save the lease, messages, photos, utility notices and receipts showing what happened and who caused it.
- Complete DC-431, Tenant’s Petition for Relief from Unlawful Exclusion. State the facts and the relief you need.
- Contact the local General District Court clerk about filing, urgent scheduling and service. If fees are a barrier, ask about DC-409 fee relief.
- Keep proof of reasonable efforts to tell the landlord the hearing’s date and time. Attend with your evidence.
Words you can use
Since [TIME / DATE], I cannot [ENTER / USE SERVICE] at [ADDRESS] because [FACTS]. Please restore access or service immediately. Please respond in writing.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- A preliminary order without the landlord present requires good cause and reasonable efforts to give hearing notice.
- The court determines relief from the evidence. Filing does not itself order access restored or award money.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
I moved out more than 45 days ago. Where is my security deposit?Background reading
Background reading
Choose Virginia to read this guide. We have not researched this question for other states.
This is background information, not a state-specific answer. Legal review pending.
Virginia law
For this situationA security deposit for a residential tenancy covered by Virginia’s Residential Landlord and Tenant Act.
For a covered Virginia tenancy, the landlord generally must provide a written itemized accounting and refund the balance within 45 days after the tenancy ends or you move out, whichever is later.
What to do next
- Collect the lease, deposit receipt, termination notice, move-out and key-return evidence, photos and any deduction notices.
- Provide your forwarding address in writing. Count 45 days from the later of termination and move-out.
- Request the itemized accounting and balance. Identify disputed charges and include supporting copies.
- If unresolved, a money claim of $5,000 or less can use small claims form DC-402. Ask the court clerk about filing, service and the correct defendant.
Words you can use
My tenancy ended [DATE] and I vacated on [DATE]. My deposit was [AMOUNT]. Please send the itemized accounting and balance to [FORWARDING ADDRESS]. I dispute [CHARGE] because [REASON].
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- Ordinary wear and tear is excluded from damage deductions, but authorized rent and other charges may be deducted.
- Damage exceeding the deposit and requiring a contractor can allow 15 extra days for itemization if notice was given within the first 45 days.
- Early termination, unpaid rent, utility deductions or co-tenants can change the amount due.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
Voting
Can someone help me vote if I have a disability?Background reading
Background reading
Yes. You can ask for accessible equipment and help. A person helping you vote cannot be your employer or union representative.
Contact your election office about the accommodation you need. Poll workers can help with accessible equipment.
This is background information, not a state-specific answer. Legal review pending.
Can I ask for help voting in another language?Background reading
Background reading
Yes. Ask your local election office what language support is available, such as translated materials or someone to help interpret.
This is background information, not a state-specific answer. Legal review pending.
What ID do I need to vote?Background reading
Background reading
Your state sets its voter ID rules. Check your state election office before you go; there is no single nationwide list of acceptable IDs.
This is background information, not a state-specific answer. Legal review pending.
What if my name is missing from the voter list?Background reading
Background reading
Ask a poll worker to check your registration and polling place. In most states, you can request a provisional ballot in a federal election if you say you are registered and eligible.
This is background information, not a state-specific answer. Legal review pending.
Someone is threatening people at my polling place. Where can I report it?Federal rule · specific setting
Federal rule · specific setting
For this situationSuspected intimidation or interference with voting in a US election.
You can report suspected voter intimidation to DOJ’s Voting Section at 800-253-3931 or through its civil-rights reporting form.
What to do next
- Move to a safer position and alert a poll supervisor if you can.
- Note the location, time, exact conduct and witnesses without confronting anyone.
- Report to the Voting Section and keep the reference number if provided.
What could change this answer?
- An ordinary registration question or disagreement is not necessarily intimidation.
- Registration and ballot problems may also need the local election office’s immediate help.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
I missed California’s regular voter-registration deadline. Can I still register and vote?Background reading
Background reading
Choose California to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
California law
For this situationA person eligible to register and vote in California who missed the regular registration deadline or needs to update registration.
Eligible voters can use Same Day Voter Registration during the 14 days before an election and on Election Day at an available county elections office, polling place or vote center.
What to do next
- Use the Secretary of State’s same-day registration page to find your county election office and participating locations.
- Check the location’s dates and hours, then go in person before voting closes.
- Tell the election worker you need Same Day Voter Registration. Complete the registration and ballot steps and keep any tracking information provided.
What could change this answer?
- Available locations and hours vary by county and election; an online registration alone does not complete this late-registration process.
- Same-day registration does not waive citizenship, residence, age or other voter-eligibility requirements.
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Applies only to the setting described in this guide. Legal review pending.
Can an eligible DC voter register at the polls after missing advance registration?Background reading
Background reading
Choose the District of Columbia to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
District of Columbia law
For this situationA US citizen who will be at least 18 for the general election, has lived in DC at least 30 days before the election, and meets the Board of Elections’ other registration requirements.
Yes. Eligible residents can register in person during early voting or on Election Day by providing accepted proof of residence showing their name and current DC address.
What to do next
- Check the DC Board of Elections registration page for eligibility and the current voting locations and hours.
- Bring accepted proof with your name and current DC address, such as a current lease or a utility bill or bank statement issued within 90 days before the election.
- Tell the election worker you need same-day registration, complete the application and follow the ballot instructions.
What could change this answer?
- A qualifying government-issued photo ID showing your current address is another accepted proof option.
- You must not claim voting residence elsewhere. Party-primary and noncitizen local-election rules are outside this guide.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
What should I note if I have a problem voting?Background reading
Background reading
Start with polling place and date; notices or official communications; your account of the issue.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
School & students
Can I see my child’s school records?Background reading
Background reading
At schools covered by FERPA, parents can inspect education records within 45 days of a request. These rights usually move to the student at age 18 or when they enter college.
Send a dated request to the school’s records office and keep a copy.
This is background information, not a state-specific answer. Legal review pending.
Can I ask the school to correct an inaccurate record?Background reading
Background reading
Yes. FERPA lets parents, or students who hold these rights, ask to change inaccurate education records.
Identify the entry and the correction you want. This is not a general right to overturn a grade or disciplinary judgment.
This is background information, not a state-specific answer. Legal review pending.
Do students have free-speech rights at public school?Background reading
Background reading
Yes. Students have free-speech rights, but schools can impose some restrictions. The setting and whether expression disrupts school can matter.
This is background information, not a state-specific answer. Legal review pending.
My child is struggling at school. Can I request a disability evaluation?Federal rule · specific setting
Federal rule · specific setting
For this situationA child suspected of needing special education under IDEA Part B, through the responsible public school district.
Yes. A parent can request an initial evaluation under IDEA. If the school agrees, the usual federal evaluation period is 60 days after parental consent, unless your state sets a different period.
What to do next
- Write to the school’s special education coordinator describing the difficulties you observe.
- Ask for an initial evaluation and the consent form. Keep a dated copy.
- Ask which state timeline applies and who will send the evaluation results.
Words you can use
I request an initial special education evaluation for [CHILD]. I am concerned about [SPECIFIC DIFFICULTY]. Please explain the next steps and consent process.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- The school can refuse if it does not suspect a disability, but must explain its refusal in writing.
- Transfers and a parent repeatedly failing to make a child available can affect the timeline.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
The school refused to evaluate my child. Can I get its reasons in writing?Federal rule · specific setting
Federal rule · specific setting
For this situationA public school district’s refusal to initiate or change an evaluation under IDEA.
Ask for the school’s prior written notice. It must explain the refusal, the information used, other options considered and how to find help understanding your procedural rights.
What to do next
- Save your evaluation request and the school’s reply.
- Ask the special education office for prior written notice and the procedural safeguards notice.
- Identify the reasons you disagree with and use the dispute contacts in those notices.
Words you can use
Please send prior written notice explaining the refusal to evaluate [CHILD], including the information relied on and my procedural safeguards.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- The notice must be understandable to the general public.
- It must be in your native language or usual communication method unless clearly not feasible.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
I do not understand English well. Can I have an interpreter at my child’s IEP meeting?Federal rule · specific setting
Federal rule · specific setting
For this situationA parent taking part in a child’s individualized education program meeting under IDEA.
The public agency must take steps to make sure you understand the IEP meeting, including arranging an interpreter when your native language is not English or you are deaf.
What to do next
- Reply to the meeting invitation with your language or communication needs.
- Ask the IEP coordinator to confirm the interpreter arrangements.
- If you cannot understand during the meeting, say so and ask for the needed support.
Words you can use
I need an interpreter in [LANGUAGE] to understand and participate in the IEP meeting on [DATE]. Please confirm the arrangements.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- This rule concerns participation in the IEP meeting.
- It does not by itself settle which documents must be translated in every situation.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Can I stop my school from sharing my child’s directory information?Federal rule · specific setting
Federal rule · specific setting
For this situationA parent or eligible student responding to a FERPA-covered school’s directory-information notice.
At a school covered by FERPA, you can restrict disclosure of designated directory information by following the school’s notice and its opt-out deadline.
What to do next
- Ask the school office for its current directory-information notice.
- Identify which listed information you do not want shared.
- Submit the written opt-out by the school’s deadline and keep confirmation.
Words you can use
Please restrict disclosure of [LISTED DETAILS] under your directory-information policy. Please confirm receipt of this request.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- FERPA rights transfer to the student at 18 or attendance at a postsecondary institution.
- Other FERPA exceptions may allow disclosure without your consent.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
How do I document a problem at school?Background reading
Background reading
Start with school communications; policies and relevant dates; requests and responses.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
LGBTQ+ rights
Can I be fired just for being gay or transgender?Background reading
Background reading
The Supreme Court held in Bostock that firing someone because they are gay or transgender violates Title VII’s ban on sex discrimination.
This is background information, not a state-specific answer. Legal review pending.
How can I organize a discrimination concern?Background reading
Background reading
Start with relevant communications; where and when it happened; what outcome you want.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Religion & belief
Can I ask for time to observe my religion at work?Background reading
Background reading
Yes. Tell your employer about the conflict and the change you need, such as a shift swap or schedule adjustment. Covered employers must reasonably accommodate sincere religious practices unless the burden is substantial in the context of the business.
This is background information, not a state-specific answer. Legal review pending.
Can I ask to wear religious clothing at work?Background reading
Background reading
Yes. Religious dress and grooming can be part of a workplace accommodation request. Explain the religious need and discuss possible adjustments.
This is background information, not a state-specific answer. Legal review pending.
Can my employer require me to join a religious activity?Background reading
Background reading
Under Title VII, participating in, or refusing to participate in, religious activity cannot be made a condition of employment by a covered employer.
This is background information, not a state-specific answer. Legal review pending.
Can my employer move me out of public view because customers dislike my religious clothing?Federal rule · specific setting
Federal rule · specific setting
For this situationA private or state/local employer covered by Title VII, generally with at least 15 employees, assigning work because of religious appearance.
A covered employer cannot assign you to a non-customer-facing job because of actual or feared customer prejudice about religious dress or grooming. Customer preference is not a defense to religious discrimination.
What to do next
- Record the reason given for moving you, including who mentioned customer reactions and when. Save schedules and messages.
- Tell the employer the dress or grooming practice is religious and request an explanation and correction of the reassignment.
- Contact the EEOC promptly if the explanation remains customer preference. Preserve changes in pay, duties, hours, or promotion opportunities.
What could change this answer?
- Coverage exceptions, including issues involving religious organizations or ministerial roles, can alter the analysis.
- The employer’s stated reason and actual evidence matter. This guide does not decide whether a particular safety restriction is justified.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
What should I keep if my religious practice is restricted?Background reading
Background reading
Start with the request or restriction; relevant policies; written responses and dates.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Consumer & identity
What must a debt collector tell me?Background reading
Background reading
A collector generally must provide information identifying the creditor, the amount and how to dispute it. The notice should show the end of your 30-day dispute period.
This is background information, not a state-specific answer. Legal review pending.
A collector says I owe money I do not owe. What do I send?Federal rule · specific setting
Federal rule · specific setting
For this situationA personal, family or household debt handled by a collector covered by federal debt-collection law. A bill from the original creditor may follow different rules.
Send a written dispute within the 30-day period on the debt validation notice. A covered collector must pause collection of the disputed amount until it provides verification.
What to do next
- Find the dispute deadline, creditor, amount and reference number on the notice.
- Write which debt or amount you dispute. If you already paid, include copies of payment evidence. Keep the originals.
- Send your dispute to the collector’s address on the notice. Keep a copy and delivery proof; certified mail with a return receipt provides evidence.
Words you can use
I dispute [ALL / PART] of the debt in your notice dated [DATE], reference [NUMBER], because [REASON]. Please provide verification and the name and address of the original creditor. Please send your response in writing.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- Already past the 30 days? You can still dispute, but this particular pause-on-collection protection may not apply.
- Verify the collector before sending financial information or money.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Does freezing my credit cost money?Background reading
Background reading
No. Placing and lifting a credit freeze is free. Contact each of the three nationwide credit bureaus to freeze your reports.
A freeze makes it harder to open new credit in your name. It does not stop every kind of identity theft.
This is background information, not a state-specific answer. Legal review pending.
What can I do if someone uses my identity?Background reading
Background reading
Go to IdentityTheft.gov to report the theft and get a recovery plan. For other fraud or scams, the FTC uses ReportFraud.ftc.gov.
Use the official sites yourself. REYETS does not submit a report when you read this answer.
This is background information, not a state-specific answer. Legal review pending.
My credit card statement has a duplicate charge. How do I preserve my dispute rights?Federal rule · specific setting
Federal rule · specific setting
For this situationA billing error on a consumer credit card, such as the same purchase charged twice. Debit-card rules differ.
Make sure the card issuer receives your written billing-error notice at its billing-dispute address within 60 days after it sent the first statement showing the error. Calling alone may not preserve these protections.
What to do next
- Save the statement, receipt and the date the issuer sent the statement. Identify both duplicate entries.
- Write your name, account number, disputed amount and why it is wrong. Follow the statement’s dispute instructions and retain delivery proof.
- Track the response. The issuer generally must acknowledge your letter within 30 days unless it has already resolved the issue.
What could change this answer?
- You can withhold the disputed amount and related charges during the investigation, while paying correct charges.
- If the issuer concludes the bill is correct, read its explanation and payment deadline before deciding your next step.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
I lost my debit card this morning. How quickly should I tell the bank?Federal rule · specific setting
Federal rule · specific setting
For this situationA lost or stolen debit card linked to a consumer bank or credit-union account and transfers you did not authorize.
Report it immediately. Reporting within two business days after discovering the loss generally limits your liability for unauthorized transfers to the smaller of $50 or the unauthorized amount.
What to do next
- Use the bank’s official app or published telephone number to report the loss and request a replacement.
- Identify unauthorized withdrawals or purchases separately. Save the report time, confirmation number and any written follow-up instructions.
- Review later statements and report additional unauthorized transfers promptly; do not assume a replacement card resolves every disputed charge.
What could change this answer?
- A card you still possess but whose number was stolen can involve different liability rules.
- Transfers you knowingly authorized, including some scam payments, require a different analysis from a thief’s unauthorized use.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Can I stop next week’s automatic gym payment from my bank account?Federal rule · specific setting
Federal rule · specific setting
For this situationA recurring electronic debit from a consumer deposit account. This is not a credit-card cancellation rule.
You can stop a preauthorized electronic transfer by notifying your bank at least three business days before the scheduled payment. Also tell the gym that you revoke its debit authorization.
What to do next
- Tell the company in writing that it no longer has permission to debit your account. Keep a dated copy.
- Give your bank the company name, payment date and amount, and request a stop-payment order at least three business days ahead.
- Ask about written confirmation and fees. If the bank requires confirmation within 14 days of an oral order, send it to the specified address.
What could change this answer?
- A missed confirmation deadline can end the bank’s obligation to honor the oral order.
- Cancel the underlying membership separately if that is your goal, and arrange another payment method for valid debts.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
My credit report lists a late payment I made on time. How do I challenge it?Federal rule · specific setting
Federal rule · specific setting
For this situationInaccurate or incomplete information in a consumer credit report, including payment history reported by a lender.
Dispute the specific entry with both the credit reporting company and the lender that supplied it. Include copies of payment evidence and explain exactly what should change.
What to do next
- Save the report and mark the account, month and status you dispute. Gather receipts or bank records.
- Send the dispute through the reporting company’s process and to the lender’s designated dispute address. Keep copies and delivery records.
- Read the investigation result and compare any updated report with your requested correction.
What could change this answer?
- Investigations generally take 30 days; specified situations allow up to 45 days.
- If the dispute remains unresolved, you can request a brief dispute statement in your file; that does not remove the entry or guarantee credit approval.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
A lender rejected my application because of my credit report. Can I get that report free?Federal rule · specific setting
Federal rule · specific setting
For this situationA credit application denied based on information in a consumer report under federal credit-reporting rules.
Yes. Request it from the reporting company identified in the adverse action notice within 60 days. This free report is separate from your regular free annual report.
What to do next
- Keep the denial notice and find the reporting company’s name, address and telephone number.
- Request the free report within 60 days and explain that the request follows adverse action.
- Review the report for mixed identities, inaccurate balances or payment errors, and dispute mistakes with the reporting company and information provider.
What could change this answer?
- The lender must give the main reasons for denial or explain how to request them; the report alone may not explain its decision.
- If you believe discrimination affected the decision, save application records and describe that concern separately in any complaint.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Where can I get my actual credit reports without buying a monitoring subscription?Federal rule · specific setting
Federal rule · specific setting
For this situationYour own reports from the three nationwide credit bureaus. Other specialty reports have separate request routes.
Use AnnualCreditReport.com, the authorized route for free annual reports from Equifax, Experian and TransUnion. The bureaus also currently offer free weekly online reports there.
What to do next
- Type AnnualCreditReport.com yourself or follow the FTC’s official link. Avoid ads promising a free report with a trial.
- Select the bureaus you want and complete the identity-verification process on the authorized site. Save the reports securely.
- If online verification fails, use the official telephone or mail request options described by the FTC.
What could change this answer?
- Federal law guarantees the annual report; weekly online access is an additional bureau program.
- A report request may require identity information. A site asking for payment-card details to start a subscription is offering something different.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
An online store missed its promised shipping date. Do I have to keep waiting?Federal rule · specific setting
Federal rule · specific setting
For this situationCovered merchandise ordered online, by telephone or by mail from a seller subject to the FTC’s shipment rule.
A seller that cannot ship on time must tell you about the delay and let you choose between agreeing to wait and cancelling for a full refund. Without a promised time, the usual shipping deadline is 30 days.
What to do next
- Save the order confirmation, promised shipping date and proof of payment before the seller changes the listing.
- Ask the seller for the revised shipping date. If you want to cancel, state that clearly and request the full refund.
- Keep the cancellation and refund records. If the seller will not resolve it, contact your payment provider promptly and report suspected fraud.
What could change this answer?
- Agreeing to a delay can change the shipment deadline; retain the terms of that agreement.
- Payment disputes have separate deadlines and protections. Do not let repeated promises cause you to miss a credit-card dispute deadline.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
A debt collector keeps calling my work line even though personal calls are banned. Can I stop that?Federal rule · specific setting
Federal rule · specific setting
For this situationA collector covered by federal debt-collection law collecting a personal, family or household debt.
Tell the collector that your employer does not allow those calls. Once a covered collector knows you cannot receive its calls at work, it may not keep calling you there.
What to do next
- Tell the collector that your employer prohibits personal collection calls at that number. Keep a written copy when possible.
- Log later calls with dates, numbers, messages and the name of the person who called.
- If the collector discussed your debt with a coworker, save that person’s account of what was said and include it in a complaint.
What could change this answer?
- Collectors may make limited contacts with others to locate you, but generally cannot disclose that you owe a debt.
- An original creditor collecting its own debt may not be covered by these particular federal collector rules.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Must a Maryland store disclose its no-refund policy before I buy?Background reading
Background reading
Choose Maryland to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
Maryland law
For this situationA Maryland consumer buying covered retail goods for personal use, including a covered online purchase.
For covered consumer goods, the merchant must disclose the refund or exchange policy in writing before purchase, including a policy that allows no refunds.
What to do next
- Before buying, read and photograph the posted policy or save the online policy and product page.
- If a return is refused, request the policy that was disclosed at purchase and preserve your receipt and correspondence.
- For missing or misleading disclosure, submit a Maryland Attorney General consumer complaint with copies of the advertisement, policy and receipt.
What could change this answer?
- Food, perishable goods, custom-made or custom-altered goods, and goods legally barred from resale have regulatory exemptions.
- In-person disclosure can use a conspicuous sign or label; online disclosure must appear on a web page before the transaction.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
What should I save after a suspected scam?Background reading
Background reading
Start with transaction references; messages and receipts; report numbers, without passwords or full account numbers.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Family & care
Can I take leave to care for a sick family member?Background reading
Background reading
Eligible workers at covered employers can take job-protected leave under the Family and Medical Leave Act for qualifying family and medical needs.
The usual entitlement is up to 12 workweeks in a 12-month period. Different rules apply to military caregiver leave.
This is background information, not a state-specific answer. Legal review pending.
Is FMLA leave paid?Background reading
Background reading
Federal FMLA leave is unpaid. It protects the job and continuation of group health benefits on the same terms; paid leave may come from another law or an employer benefit.
This is background information, not a state-specific answer. Legal review pending.
Who qualifies for FMLA leave?Background reading
Background reading
Generally, you need 12 months with the employer, 1,250 hours worked in the previous 12 months, and a worksite with 50 employees within 75 miles. Your employer must also be covered.
This is background information, not a state-specific answer. Legal review pending.
How do I prepare my family’s documents for legal help?Background reading
Background reading
Start with relevant notices and correspondence; important dates; questions for an adviser.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Witnessing & recording
Can I record a conversation without telling everyone?Background reading
Background reading
It depends on the state, who is speaking and whether the conversation is private. Some laws require everyone’s permission; others allow one participant to consent.
Select a state to see any local answer we have added. Calls across state lines, hidden cameras and sharing recordings raise additional questions.
This is background information, not a state-specific answer. Legal review pending.
Virginia law
For this situationA private person recording a conversation they participate in in Virginia. This is an audio-consent guide, not a guide to every police encounter.
Virginia’s interception law permits recording a conversation you participate in, or one for which a participant gave prior consent.
What to do next
- Check that you are a participant and where everyone is located.
- If relying on another participant’s permission, obtain it before recording.
- If anyone is in another state or country, check those rules too. If uncertain, obtain everyone’s express permission before starting or wait for legal advice.
Words you can use
I would like to record this conversation so I can remember it accurately.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- This local rule may not control an interstate call.
- Permission to record does not settle trespass, restricted places, unlawful purpose or later sharing. Federal recording law also applies.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
New York law
For this situationA private person recording a conversation they participate in in New York. This is an audio-consent guide, not a guide to every police encounter.
New York’s eavesdropping definitions generally allow you to record a conversation you participate in without every other participant’s consent.
What to do next
- Check that you are a participant and where everyone is located.
- If relying on another participant’s permission, obtain it before recording.
- If anyone is in another state or country, check those rules too. If uncertain, obtain everyone’s express permission before starting or wait for legal advice.
Words you can use
I would like to record this conversation so I can remember it accurately.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- This local rule may not control an interstate call.
- Permission to record does not settle trespass, restricted places, unlawful purpose or later sharing. Federal recording law also applies.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
District of Columbia law
For this situationA private person recording a conversation they participate in in the District of Columbia. This is an audio-consent guide, not a guide to every police encounter.
DC’s private-person exception generally permits recording when you participate or a participant gave prior consent.
What to do next
- Check that you are a participant and where everyone is located.
- If relying on another participant’s permission, obtain it before recording.
- If anyone is in another state or country, check those rules too. If uncertain, obtain everyone’s express permission before starting or wait for legal advice.
Words you can use
I would like to record this conversation so I can remember it accurately.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- This local rule may not control an interstate call.
- Permission to record does not settle trespass, restricted places, unlawful purpose or later sharing. Federal recording law also applies.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
Can I photograph police or government buildings in public?Background reading
Background reading
When you are lawfully in a public place, photographing things in plain view generally has constitutional protection, including officials doing their jobs.
This is background information, not a state-specific answer. Legal review pending.
How can I document a public encounter more safely?Background reading
Background reading
Keep space between you and the encounter. Do not interfere.
Recording government officials working in public has constitutional protection. Restrictions and circumstances still matter; this card cannot decide whether a particular position or recording is lawful.
This is background information, not a state-specific answer. Legal review pending.
Does my state’s consent rule mean I can record?Background reading
Background reading
Check the setting and audio rules, not just the state’s consent label.
Recording a private conversation and documenting officials in public can involve different rules. The conversation-recording question in this directory has limited state additions; none is a blanket permission to record.
This is background information, not a state-specific answer. Legal review pending.
What if someone wants to search my phone?Background reading
Background reading
State your lack of consent calmly. Do not struggle over the device.
Seizing a phone and searching its contents are different questions. Warrants and exceptions require case-specific assessment. Preserve your recollection afterward; this card does not promise protection from seizure.
This is background information, not a state-specific answer. Legal review pending.
How should I preserve a recording?Background reading
Background reading
Start with the original recording or file; what you observed directly; context and any later edits.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Healthcare & services
Can I get a copy of my medical records?Background reading
Background reading
HIPAA generally lets you access health information held in designated records by covered providers and health plans. This can include medical, billing, lab and X-ray records.
Ask the provider’s records office how to request your information and the format you need.
This is background information, not a state-specific answer. Legal review pending.
Does that include every note a therapist keeps?Background reading
Background reading
No. Separately kept psychotherapy notes are excluded from HIPAA’s access right. Other mental-health records can still be accessible.
This is background information, not a state-specific answer. Legal review pending.
Can I ask to correct information in my medical record?Background reading
Background reading
HIPAA gives you the right to request corrections from covered organizations. Point out the entry, explain what is wrong and ask about their amendment process.
This is background information, not a state-specific answer. Legal review pending.
I am paying without insurance. Can I request a written estimate before booking care?Federal rule · specific setting
Federal rule · specific setting
For this situationA person not using health insurance to pay for planned US health care who asks the provider or facility for expected charges.
Usually, an uninsured or self-pay patient can request a good faith estimate of expected charges before scheduling. The provider or facility generally must supply it within three business days of that request.
What to do next
- Tell the billing office that you will not use insurance and request a written good faith estimate for the specific service.
- Ask which providers and facilities will bill separately and request their estimates too. Save dated copies before care.
- If a required estimate is missing, use CMS’s patient-rights guidance or call the No Surprises Help Desk at 800-985-3059.
What could change this answer?
- Scheduling at least three business days ahead triggers separate estimate timing rules; last-minute scheduling differs.
- Separately scheduled care and another provider’s services may not appear on the same estimate. Ask what the document includes.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
My self-pay bill is $500 above the written estimate. Can I challenge it through CMS?Federal rule · specific setting
Federal rule · specific setting
For this situationAn uninsured or self-pay patient who informed the provider before care, has the required advance good faith estimate, and received care on or after January 1, 2022.
You may qualify for patient-provider dispute resolution when one provider or facility bills at least $400 more than its good faith estimate and the other eligibility conditions are met.
What to do next
- Compare each provider’s billed amount with that provider’s estimate. Save both documents and mark the initial bill date.
- Review CMS’s eligibility checklist, including its advance-estimate requirement, then start the patient-provider dispute process before the deadline.
- Submit the documents and pay the administrative fee through the official process. Keep the case confirmation and respond to requests.
What could change this answer?
- Bills paid through insurance and bills without a qualifying estimate use different complaint or appeal routes.
- Unexpected necessary services that could not reasonably be anticipated can affect the decision; a $400 difference alone does not guarantee a reduction.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Can a hospital emergency room require payment before screening me for an emergency?Federal rule · specific setting
Federal rule · specific setting
For this situationSomeone seeking emergency evaluation at a hospital emergency department subject to EMTALA, including most US hospital emergency departments.
A Medicare-participating hospital emergency department must offer an appropriate medical screening examination regardless of insurance or ability to pay. Payment inquiries must not delay required emergency screening or treatment.
What to do next
- Tell clinical staff your symptoms and that you are requesting an emergency screening exam. Seek immediate emergency help if needed.
- If payment is demanded first, ask for the charge nurse or supervisor and explain that you need screening regardless of ability to pay.
- After urgent care needs are addressed, record the hospital, time, symptoms, people involved, and demand. Use CMS’s EMTALA complaint instructions if screening was refused or delayed.
What could change this answer?
- A non-emergency office or clinic may not be covered by this hospital rule.
- If an emergency condition exists, available capabilities determine stabilization and appropriate-transfer duties; later billing is a separate issue.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
My doctor refuses to release my records until I pay an old treatment bill. Is that allowed?Federal rule · specific setting
Federal rule · specific setting
For this situationA patient requesting their own accessible health information from a HIPAA-covered provider, rather than a third party demanding records.
A HIPAA-covered provider cannot deny your right of access to your health information because you owe money for medical treatment. A permissible copying fee is a separate issue.
What to do next
- Send the records office a dated request identifying the records and format. Follow its reasonable identity-verification process.
- If the treatment balance is cited, ask the privacy officer to separate your access request from collection of the bill. Save the refusal.
- Use HHS OCR’s HIPAA complaint process if access remains denied. Include your request, delivery proof, and the provider’s stated reason.
What could change this answer?
- A reasonable, cost-based copy charge may still be allowed; it differs from an unpaid treatment bill.
- HIPAA coverage, whether you are the patient or authorized representative, and any access exception can change the outcome.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
It has been more than 30 days since my medical-records request. Can the provider keep delaying?Federal rule · specific setting
Federal rule · specific setting
For this situationAn individual requesting access to their protected health information held by a HIPAA-covered provider or health plan.
Under HIPAA, a covered entity must act within 30 calendar days after receiving an access request. It may take one additional period of up to 30 days with a timely written explanation and completion date.
What to do next
- Find the date the organization received the request, using portal confirmation, delivery proof, or its acknowledgement. Keep the original request.
- Ask its privacy officer whether an extension notice was issued and request the specific reason and promised completion date.
- If the deadline passes without proper action, file through HHS OCR’s HIPAA complaint route and include the timeline and correspondence.
What could change this answer?
- The deadline concerns action on an access request; a legally permitted denial may carry separate review rights.
- State access rules may be faster. Requests for amendment, rather than access, have different response rules and should be identified separately.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
I discovered an improper disclosure of my medical records months later. When does the HIPAA complaint clock start?Federal rule · specific setting
Federal rule · specific setting
For this situationA suspected HIPAA Privacy, Security, or Breach Notification Rule violation by a covered entity or a business associate subject to those rules.
An HHS OCR complaint generally must be filed within 180 days of when you knew or should have known about the alleged violation. OCR can extend that period for good cause.
What to do next
- Write down what happened, when it happened, and when and how you discovered it. Save notices and relevant messages.
- Use the HHS OCR complaint portal or its official complaint forms, identifying the organization and the conduct you believe violated HIPAA.
- Keep confirmation. If filing late, explain the specific facts supporting good cause rather than assuming the deadline will be excused.
What could change this answer?
- When you reasonably should have known can matter even if you personally noticed the issue later.
- A disclosure allowed by HIPAA or conduct by an entity outside its coverage may need a different route.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
My provider refused to amend an inaccurate record. Can my disagreement become part of the record?Federal rule · specific setting
Federal rule · specific setting
For this situationA patient whose request to amend health or billing information was denied by a provider or health plan covered by HIPAA.
If a HIPAA-covered provider or plan denies your amendment request, you can submit a statement of disagreement that must be added to the record under the amendment process.
What to do next
- Keep your original amendment request and the written denial. Identify the exact entry, date, and factual disagreement.
- Ask the privacy officer for the process to submit a statement of disagreement and any reasonable length limit. Provide a concise statement with supporting facts.
- Request confirmation that the statement was added. If the organization refuses the required process, preserve its response and contact HHS OCR.
What could change this answer?
- Requesting access to records is different from asking to amend them; access has its own rules.
- Who created the entry, whether it belongs in the designated record set, and whether it is accurate and complete affect amendment rights.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
How do I document being denied access to a service?Background reading
Background reading
Start with requests and written responses; organization and date; only the sensitive details needed for your chosen route.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
Community & advocacy
How can I ask a federal agency for public records?Background reading
Background reading
First check whether the records are already online. If not, send a written FOIA request to the agency that holds them, clearly describing what you want.
FOIA.gov has agency contacts and request routes. Federal FOIA does not cover every state or local records request.
This is background information, not a state-specific answer. Legal review pending.
Does FOIA make an agency answer my questions?Background reading
Background reading
No. FOIA is for existing agency records. It does not require an agency to create a new report, do research or answer a questionnaire.
Ask for a specific document, period or type of record, and say what format you prefer. Some information can be withheld under legal exemptions.
This is background information, not a state-specific answer. Legal review pending.
Can I request federal records without agreeing to an unlimited bill?Federal rule · specific setting
Federal rule · specific setting
For this situationA request to a federal executive-branch agency under FOIA.
Yes. Put a maximum fee amount in your FOIA request and ask the agency to contact you before exceeding it. Submitting a request has no initial filing fee.
What to do next
- Describe the records and date range narrowly.
- State the most you are willing to pay.
- If given an estimate, ask about narrowing the request before agreeing.
Words you can use
Please contact me before incurring fees above [$AMOUNT]. I prefer electronic copies.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- Fees depend on the requester’s category and the agency’s rules.
- Financial hardship alone does not qualify for a public-interest fee waiver.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
A federal agency withheld records I requested. How do I challenge that?Federal rule · specific setting
Federal rule · specific setting
For this situationAn initial FOIA response from a federal executive-branch agency.
Follow the administrative-appeal instructions in the agency’s response. Identify the request and explain which withholding or search decision you want reviewed.
What to do next
- Keep the response and tracking number.
- Identify the disputed decision and the reason you disagree.
- Send the appeal to the named appeal authority and retain proof.
What could change this answer?
- FOIA exemptions can lawfully protect some material.
- State public-records disputes use different procedures.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Does California DOJ have to send all requested public records within ten days?Background reading
Background reading
Choose California to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
California law
For this situationA California Public Records Act request directed to the California Department of Justice.
No. The ten-day period is generally for deciding whether the request seeks disclosable records and notifying you. Actual production follows within a reasonable period.
What to do next
- Identify existing records by subject, dates and office. Check whether they are already published.
- Submit the DOJ Public Records Act request form. Save the request and receipt date.
- Read the determination and estimated production date. For withheld material, ask which exemption applies and whether a redacted portion can be released.
What could change this answer?
- Specified unusual circumstances can extend the initial determination period by up to 14 days with written notice.
- Personnel, investigative or privileged material may be withheld or redacted under applicable exemptions.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
What response should I receive after a New York FOIL records request?Background reading
Background reading
Choose New York to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
New York law
For this situationA request for existing records of a New York state or local agency covered by the Freedom of Information Law.
Within five business days, the agency must grant access, deny access in writing, or acknowledge the request and give an approximate date for granting or denying it.
What to do next
- Send a reasonably specific records request to the agency’s records access officer and keep proof of delivery.
- Track the five-business-day response and the promised determination date; follow up when either is missed.
- For a denial, send a written appeal to the designated appeals officer within 30 days. Include the request, denial and reasons for challenging it.
What could change this answer?
- If access will take longer than 20 business days after acknowledgment, the agency must explain why and give a reasonable date certain.
- The agency must decide an administrative appeal within ten business days; court review has separate procedures and deadlines.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
How long can a Maryland agency take to respond to my ordinary public-records request?Background reading
Background reading
Choose Maryland to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
Maryland law
For this situationAn ordinary Maryland Public Information Act request for existing records, such as agency budgets or contracts, outside special statutory timelines.
The usual outside limit is 30 days after receipt to grant or deny access. If production will take more than ten working days, the custodian must send an explanation, time estimate and estimated fee range within ten working days.
What to do next
- Identify the records and dates and send the request to the agency custodian. Save delivery confirmation.
- Track the ten-working-day notice and 30-day response dates. Ask for the legal basis and expected completion date of any extension.
- For an unresolved access dispute, submit the Public Access Ombudsman’s Dispute Resolution Assistance Request Form with the original request and agency responses.
What could change this answer?
- Certain records designated by statute have a 50-day response period.
- The applicant can consent to an extension of up to 30 days; exemptions can also permit withholding or redacting material.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
When must a DC agency respond to an ordinary FOIA request?Background reading
Background reading
Choose the District of Columbia to read this local rule and its limits.
This is background information, not a state-specific answer. Legal review pending.
District of Columbia law
For this situationA request for existing records held by a DC public body, excluding Metropolitan Police Department body-camera recordings.
For ordinary records, the agency generally has 15 business days after receiving the request to make records accessible or give a written denial with reasons.
What to do next
- Describe the records and date range and submit to the agency’s FOIA officer through the DC Public FOIA Portal or an accepted written method.
- Save the acknowledgment and track business days, excluding weekends and legal public holidays.
- If access is denied, read the cited exemption and use the official administrative-appeal instructions. Include the original request, denial and reasons for your appeal.
What could change this answer?
- MPD body-camera requests generally use 25 business days, with a possible 15-business-day unusual-circumstances extension.
- FOIA does not require creating records or answering a questionnaire; privacy, privilege and other exemptions can limit disclosure.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
How can I prepare to support someone else?Background reading
Background reading
Start with your goals and questions; public information from the organizer; consent before including someone else’s account.
Keep your own observations separate from what someone told you. These are preparation steps, not a finding about your rights or eligibility.
This is background information, not a state-specific answer. Legal review pending.
My Virginia charge was dismissed. How do I start an expungement request?Background reading
Background reading
Choose Virginia to read this guide. We have not researched this question for other states.
This is background information, not a state-specific answer. Legal review pending.
Virginia law
For this situationAn ordinary Virginia acquittal, dismissal or nolle prosequi, without a guilty plea or deferred finding. Confirm the exact outcome and your prior record.
Start with the final court disposition. An eligible acquittal, dismissal or charge dropped by the prosecutor (nolle prosequi) can support an expungement petition in the circuit court where the case was disposed of. A dismissal alone does not establish eligibility.
What to do next
- Get the charging document and final disposition. Copy the court’s exact wording.
- Ask the circuit court clerk for current CC-1473 requirements and whether a CC-1416 cover sheet is needed. The form contains language for changing rules; check the effective statute.
- If proceeding, attach the charging document when reasonably available. Confirm the CCRE electronic criminal-history request and service on the Commonwealth’s Attorney.
- Ask about hearing requirements and prepare evidence of the record’s consequences. Filing a petition does not guarantee relief.
Words you can use
My case [NUMBER] ended as [EXACT COURT WORDING] on [DATE]. What are the current CC-1473 filing, CCRE request and service requirements for this disposition?
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- Relief generally involves showing that keeping the record causes or could cause a serious injustice. Prior record and the charge level affect the standard.
- The statute lists different rules beginning December 1, 2026. This guide stops being offered as current after November 30.
- Expungement and record sealing are different processes.
Links open the named service. REYETS does not send or file anything.
Applies only to the setting described in this guide. Legal review pending.
Flights & travel
My airline cancelled my flight. Do I have to accept a voucher?Federal rule · specific setting
Federal rule · specific setting
For this situationA flight to, from or within the US, bought directly from the airline. This guide covers cancellation, not a change of mind.
No. If you decline the replacement flight and other compensation, you are entitled to a refund. A nonrefundable ticket does not remove this right when the airline cancels.
What to do next
- Keep the cancellation notice and booking number.
- Tell the airline you decline rebooking and credit. Keep a copy.
- For a credit-card purchase, check for the refund within 7 business days after rejecting the alternative.
Words you can use
My booking is [NUMBER]. The airline cancelled [FLIGHT / DATE]. I decline replacement travel and vouchers. Please refund my original payment.
Replace the brackets with your details. Keep only what is true for you.
What could change this answer?
- Booked through a travel agency? Check who charged your card. The airline or agency that charged you is responsible for the ticket refund.
- Already travelled or accepted compensation? This guide does not establish a full-fare refund.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Can I get a refund if I simply decide not to fly?Background reading
Background reading
A nonrefundable ticket usually is not refundable just because you change your mind when the flight operates as scheduled. Check the ticket terms and any applicable cancellation window.
This is background information, not a state-specific answer. Legal review pending.
What if the airline moves me to a cheaper cabin?Background reading
Background reading
If you travel in the lower cabin, US rules entitle you to the difference in fare. That is different from a refund of the entire trip.
This is background information, not a state-specific answer. Legal review pending.
Where can I complain about an airline?Background reading
Background reading
Start with the airline’s consumer-relations contact and keep your booking, receipts and correspondence. You can also send a complaint through the US Department of Transportation’s aviation consumer site.
Use the complaint link in the DOT guide below. Submitting a complaint does not guarantee compensation.
This is background information, not a state-specific answer. Legal review pending.
I booked the wrong flight directly with the airline an hour ago. Is there a 24-hour cancellation right?Federal rule · specific setting
Federal rule · specific setting
For this situationA ticket booked directly with an airline for covered US air travel, at least seven days before scheduled departure.
For bookings made at least seven days before departure, airlines must offer either a 24-hour unpaid hold or cancellation within 24 hours with a full refund. They do not have to offer both.
What to do next
- Find the booking timestamp, departure date and the airline’s published 24-hour policy immediately.
- If the airline provides the cancellation option, use its official cancellation process before the window closes and request the full refund.
- Save the cancellation confirmation and payment record. Follow up if the promised refund does not arrive.
What could change this answer?
- A booking less than seven days before departure may only receive protections offered voluntarily by the airline.
- This rule does not require free date changes or name corrections. A cancellation and a ticket change are different requests.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
I checked in on time but an oversold flight denied me a seat. Can the airline owe compensation?Federal rule · specific setting
Federal rule · specific setting
For this situationInvoluntary denied boarding caused by oversales on a flight covered by DOT’s bumping rules, departing a US airport.
Possibly. On covered departures from a US airport, involuntary bumping can require payment when you have a confirmed reservation, meet check-in and gate deadlines, and cannot be rerouted to arrive within one hour of your original arrival time.
What to do next
- Ask whether the denial is involuntary and caused by oversales. Save your confirmed booking and evidence you arrived on time.
- Request the written denied-boarding explanation and compensation rules from the airline.
- Compare the replacement flight’s scheduled arrival with the original. Ask for the payment calculation and keep any offer in writing.
What could change this answer?
- Flights departing foreign airports and aircraft with fewer than 30 seats are excluded from these DOT compensation rules.
- The amount depends on delay, fare and itinerary, subject to limits. A travel voucher is not the only possible payment form.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
We have been stuck on the plane for two hours. Must the airline provide water?Federal rule · specific setting
Federal rule · specific setting
For this situationA ground delay at a US airport when passengers cannot get off, on an airline covered by DOT’s tarmac-delay rule.
During a covered tarmac delay at a US airport, the airline must provide drinking water and a snack no later than two hours after the delay starts, unless safety or security prevents service.
What to do next
- Note when the aircraft doors closed before departure, or when the arriving aircraft landed, and keep later announcements.
- Ask the crew about water and a snack once the delay approaches two hours. Explain urgent medical needs separately.
- After the trip, send the airline your flight number, airport, timeline and what was provided; use DOT’s complaint route if necessary.
What could change this answer?
- The rule requires a snack, not a full meal. Safety or security can temporarily prevent service.
- A delay at a foreign airport is outside this US tarmac rule. Separate rules govern when passengers must be allowed off.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
My checked bag is delayed. Can I claim the toiletries and clothes I need meanwhile?Federal rule · specific setting
Federal rule · specific setting
For this situationNecessary incidental expenses while checked baggage is delayed in covered domestic or international air travel.
Airlines must reimburse reasonable, documented, actual incidental expenses caused by delayed baggage, subject to applicable liability limits. They cannot impose an arbitrary daily reimbursement cap.
What to do next
- File a missing-baggage claim with the airline as soon as possible. Save the bag tag and claim reference.
- Buy reasonably necessary replacement items, keep itemized receipts and note why you needed them during the delay.
- Submit the expense claim through the airline’s baggage process and keep a copy of any denial or arbitrary daily-limit policy.
What could change this answer?
- Domestic and international liability limits differ. A domestic connection on an international itinerary can follow international rules.
- A lost-bag settlement and refund of a baggage fee are separate issues; ask the airline how to request each applicable remedy.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
Airport staff refuse the disability assistance I requested. Who can resolve it before my flight?Federal rule · specific setting
Federal rule · specific setting
For this situationA disability-related airline accommodation or service problem on air travel covered by the Air Carrier Access Act.
Ask for the airline’s Complaint Resolution Official, or CRO. This person is trained in disability air-travel rules and can resolve complaints for the airline; access may be by telephone.
What to do next
- Tell airline staff what assistance was requested, what happened and that you want to speak with the CRO.
- Save the flight details, assistance request and names or roles of staff involved. Record the time without delaying needed assistance.
- Send a written disability complaint to the airline promptly; its required response process generally applies to complaints sent within 45 days of the incident.
What could change this answer?
- Airlines generally must address a timely written disability complaint within 30 days.
- DOT’s disability hotline can help with urgent issues during its published operating hours; an online complaint is not an immediate rescue service.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
I paid the airline for Wi-Fi but it never worked. Can I get that fee back?Federal rule · specific setting
Federal rule · specific setting
For this situationAn optional airline service purchased for a flight to, from or within the US, such as paid in-flight Wi-Fi.
Yes, if the paid service was unavailable through no fault of yours. DOT rules require a refund of the fee for an airline’s optional service that was not provided.
What to do next
- Keep the separate service receipt, flight number and date. Save an error message or airline notice showing the outage.
- Tell the airline which paid service was unavailable and request a refund of that fee.
- Keep the request and response, then use DOT’s complaint process if the airline does not address the missing service.
What could change this answer?
- If you bought the service through a ticket agent, DOT directs you to request this fee refund from the airline.
- An inability caused by your own device or failure to use an available service may not meet the rule’s no-fault requirement.
Links open the named service. REYETS does not send or file anything.
Federal rule. State or local protections may add to it. Legal review pending.
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These guides cover the situations they name. They are source-checked drafts, not a complete state law library or a lawyer’s review. County rules are not inferred from your state.
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